Terms and Conditions

Open/Public Course Booking Terms and Conditions

By booking a course with Woodward SHE Ltd you agree to abide by these Booking Terms and Conditions.

Provisional Bookings

Provisional Bookings can be made by phone or email but will expire after 15 working days unless a booking confirmation has been received.

Booking Confirmation

For a learner to confirm his or her place on a course, a booking form should be completed and sent to Woodward (by post or e-mail). If you have multiple learners, please complete a separate booking form for each one. Joining instructions will be sent to confirmed learners approximately 3 – 4 weeks before the start of the course.

Payment of Fees

A deposit payment of £200.00 + VAT or a formal purchase order for the full course fees must be sent to Woodward along with the completed Woodward booking form. Please note that to guarantee your course place full payment must be received two weeks before the course is due to start.

Dress Code

Woodward training courses have a smart casual dress code for learners.

Privacy and Data Processing

By booking a training course you consent to our processing of both you and your learner(s) data as required to provide that training (and any associated examinations). Your data will be shared with the relevant Awarding Body as necessary to do this. Full details can be found in our Privacy policy.

Learner Behaviour

Learners are expected to behave professionally at all times during the course. Swearing and abusive language is unacceptable and will not be tolerated. Learners should not use their mobile phone while training is taking place and should ensure it is turned off or in silent mode to avoid disrupting the course. If you need to make or receive a mobile phone call while training is taking place, please leave the training room to do this.

Learners are expected to obey all applicable rules and guidance at the venue where their training course is being held while they are on the premises [which includes outside spaces; car parks, smoking shelters, etc].

Woodward reserve the right to remove a learner from a course (without refund of fees) if they are behaving unreasonably or in a disrespectful way towards the other learners, the tutor or towards any other member of staff.


Woodward reserves the right to postpone, cancel or alter the dates of provision of a course and/or the venue of the course.

In the event of cancellation by the delegate [or the organization who booked the delegate on the course] the following fees will be payable based upon the notice given prior to course commencement;

Notice given prior to course commencement:

more than 28 calendar days                              No charge [Deposit is non-refundable]

14 to 28 calendar days                                       50% of course fee charged

less than 14 calendar days                                100% of course fee charged

Telephone cancellations can be accepted but must be confirmed immediately in writing [by post or e-mail]. Please note that any deposit paid to confirm a course booking is always non-refundable.

In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, delegates have a right to cancel a service purchased at a distance for 14 days after entering into a contract. If you choose to download any digital content or start a classroom-based course within the 14-day cancellation period, you agree to waive these cancellation rights.

Substitutions and Transfers

Delegate substitutions may be made prior to the start of the course without penalty, providing

Woodward is informed in writing. A fee may be payable in this circumstance to cover any examination fees or other costs incurred by Woodward to process the substitution. It is the clients’ responsibility, having referred to the relevant course information, to ensure the course is suitable for their delegate(s).

There is no charge for transferring your booking to the same course on an alternative date and/or venue provided you notify the Woodward in writing more than 28 calendar days before the start of the course and there is availability. A transfer fee of 20% of the course fee (plus VAT) will be payable if notice is received less than 28 calendar days before the start date of the original course. No refund will be made in the event of a transfer. No more than one transfer per delegate / course booking will be allowed.

Transfer requests received once a course has commenced are not acceptable and will be considered a cancellation with no notice and subject the terms and conditions above regarding cancellations.

Course Packages

Where two of more courses are booked together as a course package, the package is treated as a single course for the purposes of these terms and conditions. The start date of the first course in the package is the date of course commencement used for any Cancellations, Substitutions and Transfers as detailed above.